Privacy Policy

Data We Collect

Account data: your email address, password (stored only as a hash by our authentication provider), and account settings.

Connected accounts: the Twitch and TikTok account identifiers you authorize and their access tokens, which we store encrypted.

Stream and clip data: the channels you listen to, audio and video captured from the live stream while a session runs, chat activity metrics, transcripts, detected moments, scores, generated clips, your review decisions and feedback labels, and upload status.

Billing data: your subscription status, renewal dates, and the Stripe customer and subscription identifiers. Card details are handled by Stripe and never reach ClipSeek.

Operational data: logs and request identifiers needed to run, secure, and debug the service.

How We Use Data

To run ClipSeek: authenticate you, capture and analyze the live streams you choose, detect moments, render clips, upload clips you ask us to upload, manage your subscription and listening time, prevent abuse, and fix problems.

Your feedback labels on clips may be used to evaluate and improve ClipSeek's clip recommendations.

Stream Capture, Transcription And AI Analysis

While a session is listening, ClipSeek keeps a rolling buffer of the stream's recent video on our worker so moments can be clipped. The buffer is overwritten continuously and deleted after the session ends.

Live audio is sent to Deepgram for transcription, and short transcript excerpts around likely moments are sent to OpenAI for analysis. Only what is needed to detect and describe moments is sent.

Service Providers

We use these providers to operate ClipSeek: Supabase (authentication, database, and clip storage), Railway (hosting), Stripe (payments), Deepgram (transcription), OpenAI (moment analysis), Resend (account emails), Twitch (livestream source), and TikTok (uploads you request).

Each provider processes data only to provide its service to us, under its own terms and privacy policy.

Retention

Generated clips and the session data around them (detected moments, transcripts, chat metrics) are kept for 24 hours after the session ends, then deleted automatically. Download the clips you want to keep.

Transcripts are kept for 7 days. Rolling stream buffers and temporary render files are deleted when they are no longer needed, and at the latest within 24 hours.

Billing records are kept as long as tax and accounting law requires. Security logs and audit records may be kept longer when needed to protect the service.

Deletion And Your Rights

You can delete a session at any time from its page; this removes its clips, transcripts, media, and related records.

You can ask us to access, correct, export, or delete your personal data, or to delete your whole account, by writing to support@synapseclip.app. If you are in the EU, you can also complain to your data protection authority.

OAuth Tokens And Connected Accounts

Access tokens are used only for the actions you authorized, such as reading your Twitch account details or uploading a clip to TikTok when you request it.

We never ask for or store your third-party passwords. You can disconnect an account at any time.

Data Sharing

We do not sell your data.

We share data only with the service providers listed above, when the law requires it, or when you ask us to (for example, uploading a clip).

Security

We use access controls, encryption of stored provider tokens, private clip storage, and per-user data isolation.

No system is perfectly secure. If we learn of a breach affecting your data, we will tell you as the law requires.

Contact

For privacy questions or requests, contact the ClipSeek team at: support@synapseclip.app